Document 2227
 DOCN  M94A2227
 TI    Considerations in providing an HIV/AIDS telephone information service.
 DT    9412
 AU    Tomkins M; Albion Street Centre, Sydney, Australia.
 SO    Int Conf AIDS. 1994 Aug 7-12;10(1):352 (abstract no. PD0013). Unique
       Identifier : AIDSLINE ICA10/94370348
 AB    OBJECTIVES: To provide guidelines for an optimal HIV/AIDS public
       telephone information service. METHODS: Literature review data is
       compared with experiences and call data from over 22,000 calls to the
       New South Wales HIV/AIDS Information Line in 1993. RESULTS: There are
       characteristics of providing telephone based information such as
       accessibility, immediacy, anonymity, and intimacy which are particularly
       appropriate to giving information about HIV/AIDS. Although starting
       thirty years later, HIV/AIDS helplines have echoed the themes and
       philosophical issues of the first telephone helplines which started as a
       response to suicide. Problematic issues are whether HIV/AIDS information
       lines provide crisis intervention, are client-controlled or directive,
       should use non-professional staff, target appropriate groups and can be
       used for research. CONCLUSION: Examination of these issues provides
       useful information for the delivery of an effective HIV/AIDS telephone
       information service.
 DE    Acquired Immunodeficiency Syndrome  Crisis Intervention  Human  *HIV
       Infections  *Information Services  *Telephone  MEETING ABSTRACT

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